Last updated: January 2024
Introduction
Branch-cypress is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.
By using our website or engaging our services, you consent to the practices described in this policy. We encourage you to read this document carefully to understand your rights and our obligations.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, postal address when you make enquiries or book services
- Service Preferences: Information about the heritage services you are interested in
- Communication Records: Correspondence you send to us via email or our website forms
- Technical Data: Browser type, IP address, pages visited, and time spent on our website through cookies and similar technologies
How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide requested information about our services
- To process bookings and deliver the heritage services you have purchased
- To send administrative communications related to your bookings or account
- To improve our website functionality and user experience
- To comply with legal obligations and protect our legitimate business interests
Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for specific purposes
- Contract: Where processing is necessary for the performance of a contract with you
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation: Where we need to comply with a legal requirement
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- Service providers who assist us in operating our business (under strict confidentiality agreements)
- Professional advisers including lawyers and accountants where necessary
- Law enforcement or regulatory authorities when required by law
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for three years following your last interaction with us. Financial records are retained for seven years in accordance with legal requirements.
Your Rights
Under data protection legislation, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request limitation of processing in certain circumstances
- Portability: Request transfer of your data to another organisation
- Objection: Object to processing based on legitimate interests
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, and restricted access to personal data.
International Transfers
Your personal data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: [email protected]
Address: Heritage House, 14 Church Lane, Stow-on-the-Wold, Gloucestershire GL54 1AB
Complaints
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.